Privacy Policy

Eloud Nation (“Eloud Nation”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in compliance with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act (NDPA) 2023, and other applicable data protection laws of the Federal Republic of Nigeria.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, book studio sessions, subscribe to memberships, attend events, or use our services.

By using our services, you consent to the practices described in this Policy.

1. Who We Are

Eloud Nation Limited

4 Bekowei Close, off Ebis Mechanic Road, Amarata, Yenagoa, Nigeria

Email: support@eloudnation.com

Phone: +234916 994 5080

Eloud Nation acts as a Data Controller with respect to your personal data.

2. Personal Data We Collect

2.1 Identity Data

• Full name
• Business name (if applicable)
• Government-issued ID (where required for verification)

2.2 Contact Data

• Email address
• Phone number
• Residential or business address

2.3 Financial Data

• Payment details processed via secure third-party providers
• Transaction history

2.4 Technical Data

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics

2.5 Media & Content Data

• Audio or video recordings created during studio sessions
• Behind-the-scenes images or footage (with consent)

3. How We Collect Your Data

• Online booking forms
• Membership registration forms
• Payment transactions
• Event sign-ups
• Direct communications (email, phone, WhatsApp)
• Cookies and website tracking technologies

4. Purpose of Processing

We process your personal data for the following purposes:

• To process studio bookings and memberships
• To provide studio and media services
• To process payments
• To manage customer relationships
• To communicate updates, promotions, or service notices
• To improve services and website functionality
• To comply with legal and regulatory obligations

We process personal data based on contractual necessity, legal obligation, legitimate business interest, or consent where required.

5. Data Retention

We retain personal data only for as long as necessary to fulfil contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

Studio media files are stored for 14 calendar days after delivery unless otherwise agreed. After this period, files may be permanently deleted.

Financial transaction records may be retained in accordance with Nigerian tax and accounting regulations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data including:

• Secure servers and encrypted communications
• Restricted staff access
• Secure payment gateways
• Regular system monitoring

While we strive to protect your data, no method of transmission over the internet is completely secure.

7. Data Sharing & Third Parties

We may share personal data with:

• Payment processors
• IT service providers
• Cloud storage providers
• Professional advisers (legal or accounting)
• Regulatory authorities where required by law

We do not sell your personal data. All third-party processors are required to comply with Nigerian data protection laws.

8. International Data Transfers

Where personal data is transferred outside Nigeria (such as cloud storage providers), we ensure adequate safeguards are in place and contractual protections consistent with NDPR and NDPA requirements.

9. Your Data Protection Rights

Under the NDPR and NDPA 2023 you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing
• Request restriction of processing
• Lodge a complaint with the Nigeria Data Protection Commission

To exercise your rights please contact: support@eloudnation.com

10. Cookies

Our website may use cookies to:

• Improve user experience
• Analyse website traffic
• Remember preferences

You may disable cookies through your browser settings, though some features of the website may not function properly.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

12. Marketing Communications

With your consent we may send promotional emails or SMS messages. You may opt out at any time by clicking the unsubscribe link or contacting us directly.

13. Data Breach Procedure

• We will investigate the incident immediately.
• Notify affected individuals where required.
• Report to the Nigeria Data Protection Commission where mandated.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website with the updated date. Continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Eloud Nation Limited – support@eloudnation.com